Frequently Asked Questions

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shop Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at entreedomapparels@gmail.com if you need to make changes.

Shipping

Where do you ship to?
We ship across the UK and internationally. Shipping rates and delivery times vary by destination.

How long does delivery take?
UK orders typically arrive within 5-10 business days. International orders may take 7–14 business days depending on location and customs.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to monitor your delivery in real time.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with tags attached.

How do I start a return?
Email us at support@entreedomapparels.com with your order number and reason for return. We'll guide you through the process.

Do you offer exchanges?
Yes! If you need a different size or colour, we're happy to exchange your item subject to availability.

Sizing

How do I find my size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size chart before ordering.

Do your items run true to size?
Our premium streetwear is designed for a relaxed, oversized fit. If you prefer a slimmer look, we suggest sizing down.

Embroidery & Product Care

Are your embroidered designs durable?
Absolutely. Our embroidery is crafted to last. We recommend washing garments inside out on a gentle cycle in cold water to preserve the design.

Can I request custom embroidery?
We currently do not offer custom embroidery on individual orders, but stay tuned — it's something we're exploring for the future!

Contact Us

Still have questions? Reach out to us at entreedomapparels@gmail.com and we'll get back to you within 1–2 business days.