Return & Refund Policy

Last Updated: October 11, 2026

At Entreedom Apparels, we want you to love your purchase. If you are not completely satisfied with your order, our Return & Refund Policy explains how returns, exchanges, and refunds are handled.

Returns

Customers in the United Kingdom may cancel an online order within 14 days of receiving their goods, in accordance with applicable UK consumer law. After notifying us of your cancellation, you generally have a further 14 days to return the items.

Items should be returned in their original condition, with tags and packaging where possible. You may inspect items as you reasonably would in a shop. Deductions may apply where permitted by law if an item has been handled beyond what is necessary to inspect it.

How to Request a Return

To request a return, please contact us through our website and provide your order number and the reason for your return. Our team will provide instructions on how to proceed.

Please do not send items to an unconfirmed return address.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs where this was clearly communicated before purchase and is permitted by law.

If an item is faulty, damaged, incorrect, or not as described, please contact us. We will arrange an appropriate solution in accordance with applicable consumer law, including covering return costs where legally required.

Refunds

Once your return is received, or you provide valid evidence that you have sent it back, we will process your refund in accordance with applicable law.

Refunds will be issued to your original payment method unless otherwise agreed. For eligible cancellations, refunds generally include the cost of the returned goods and the standard delivery charge, subject to applicable legal requirements.

Your payment provider may take additional time to display the refund in your account.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number and, if available, photographs showing the issue.

We will review your request and provide an appropriate remedy under applicable UK consumer law. Your statutory rights remain unaffected.

Exchanges

If you would like a different size, colour, or item, please contact us to check availability. Exchanges are subject to stock availability and do not affect your statutory rights.

Sale Items

Sale and promotional items are subject to the same statutory consumer rights as full-price items. Faulty, damaged, or misdescribed sale items remain eligible for the remedies required by law.

Order Cancellations

If you wish to cancel an order before it is dispatched, please contact us as soon as possible. If your order has already been dispatched, you may follow the applicable cancellation and return procedure.

Contact Us

For questions about returns, refunds, exchanges, or order cancellations, please contact us through our website:

Website: https://www.entreedomapparels.com/

Please include your order number so we can assist you efficiently.

Your Consumer Rights

This policy does not affect your statutory rights under applicable UK consumer protection law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Thank you for shopping with Entreedom Apparels.